FAQ

1.What is the status of my order?

    • You can check the status of your order by logging into your account and visiting the "Order History" section. You will also receive email updates on its progress.

  2. How can I check if an item is in stock?

    • The product page will show if the item is available. If it's out of stock, you can subscribe to receive a notification when it's back in stock.

  3. Do you offer free shipping?

    • Yes, we offer free shipping on orders over a certain amount. Please check our shipping policy for specific details.

  4. What payment methods do you accept?

    • We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other local payment options depending on your region.

  5. Can I place an order for delivery to another city?

    • Yes, we deliver to various cities and regions. You can choose the delivery address at any time during the checkout process.

  6. Is it safe to shop on your website?

    • Yes, our website uses SSL encryption to ensure that your personal and payment information is secure. We take your privacy seriously.

  7. How do I use a discount code?

    • You can enter the discount code at checkout in the "Promo Code" field. The discount will be applied to your total order value once the code is validated.

  8. Can I change my shipping address after placing an order?

    • If your order hasn’t been processed yet, you can update the shipping address by contacting customer service. Once it’s shipped, the address cannot be changed.

  9. When will my order arrive?

    • Delivery times vary depending on your location and shipping method. You will receive an estimated delivery time at checkout, and tracking information will be provided once your order ships.

  10. What should I do if I received a damaged or incorrect item?

    • Please contact our customer service team immediately with details and photos of the item you received. We will assist you with a return or exchange.